Refund policy

At Jewels By Shinra, we want you to love your purchase. If you receive an item that is damaged, defective, or incorrect, please contact us and we’ll be happy to help.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging.
  • The item must not show signs of wear, damage, alteration, or use.
  • Proof of purchase or your order number must be provided.

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Earrings that have been worn.
  • Hair accessories that have been used.
  • Items damaged after delivery due to improper use or handling.
  • Personalized or customized items, unless they arrive damaged or defective.

3. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos or a short video showing the item and packaging

After reviewing your request, we may offer a replacement, exchange, or refund depending on the situation.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method or another agreed method.

Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider or bank.

5. Exchanges

If you receive a damaged, defective, or incorrect item, we may offer an exchange for the same item, subject to availability.

If the requested item is unavailable, we may offer a refund or another suitable solution.

6. Return Shipping

Unless the item is damaged, defective, or incorrectly sent, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or the item arrived damaged or defective, we will work with you to arrange an appropriate solution.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed, dispatched, or shipped may not be eligible for cancellation.

8. How to Request a Return

To request a return or report a problem with your order, please contact us through our store's Contact Us page and include your order number and details of your request.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

9. Final Sale Items

Items clearly marked as Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

10. Policy Changes

Jewels By Shinra reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us through our Contact Us page.

Thank you for shopping with Jewels By Shinra.