Shipping policy
At Jewels By Shinra, we carefully pack every order to ensure your jewelry reaches you safely and securely.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or busy periods, processing may take a little longer. We appreciate your patience and will do our best to keep you informed.
2. Delivery Time
Once your order has been dispatched, estimated delivery times are:
- Within Pakistan: 2–5 business days
- Remote areas: 3–7 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, incorrect address information, or other circumstances outside our control.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping option available.
Any applicable shipping promotions or free-shipping offers will be clearly displayed on our website.
4. Order Tracking
When your order is dispatched, we may provide tracking information through the contact details you provided at checkout.
You can use the tracking information to monitor the progress of your shipment.
Please allow some time for tracking information to become available after your order has been dispatched.
5. Delivery Address
Please make sure that your name, phone number, and delivery address are accurate and complete when placing your order.
Jewels By Shinra is not responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.
6. Failed or Missed Delivery
If a courier is unable to deliver your order because you are unavailable, the address is incorrect, or the delivery cannot otherwise be completed, the courier may attempt redelivery or return the package to us.
If an order is returned to us because of incorrect information or repeated failed delivery attempts, additional shipping charges may apply if you request that the order be shipped again.
7. Damaged Packages
Please inspect your package when it arrives.
If your package or jewelry appears damaged, please contact us as soon as possible and provide photographs or a short video showing the condition of the package and item.
We will review the issue and work with you to find an appropriate solution.
8. Lost or Delayed Orders
Although we work with shipping partners to ensure orders are delivered safely, delivery delays can sometimes occur.
If your order appears to be significantly delayed or lost, please contact us with your order number so we can assist you.
9. International Shipping
At this time, we ship within Pakistan only.
If international shipping becomes available in the future, this policy will be updated accordingly.
10. Contact Us
If you have questions about your order or our Shipping Policy, please contact us through the Contact Us page on our website and include your order number whenever possible.
Thank you for choosing Jewels By Shinra.